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1.1: Kiwi PC non-members Agreement shall take effect from the time the technician
arrives till the technician leaves the premises, with a minimum of one hour charge.
1.2: Kiwi PC members Agreement shall take effect from the KiwiCare plan
commencement date as agreed upon by Kiwi PC and the client; and continues for an
initial term of not less than one (1) year. Thereafter it shall be automatically renewed for
successive terms of one (1) year each until terminated in accordance with the following
clause :
1.2.1: Upon the expiration of the initial term for Kiwi PC members , members may
terminate service within thirty (30) days by contacting Kiwi PC.
1.3: Terminating the contract before the end of the agreed term will incur a $49.99
charge.
2.1: Non–Member clients shall pay to Kiwi PC the basic charges set out, paid in the
manner directed by Kiwi PC.
2.2: Member Clients shall pay to Kiwi PC the monthly membership charges set out in the
KiwiCare plan chosen. Such charges shall be paid in the manner directed by Kiwi PC.
KiwiCare plan charges are in advance at monthly intervals. Incurred service charges are
payable to Kiwi PC upon completion of the service appointment.
2.3: KiwiCare plan charges are separate from Kiwi PC’s hourly service charges.
KiwiCare plan charges ONLY entitle Kiwi PC clients to the discounted Kiwi PC service
charges in accordance with the specific plan agreed upon and its related priority services.
2.4: KiwiCare plan charges will commence on the chargeable commencement date as
indicated.
2.5: Kiwi PC reserves the right to make a 2% late payment charge on overdue accounts
and shall be entitled to suspend this Agreement or charge basic non-member charges until
full payment of all sums overdue.
3.1: Kiwi PC will at the Client's site and offsite where applicable maintain the equipment
in good operating condition.
3.2: If in Kiwi PC’s reasonable opinion, equipment cannot be properly or economically
repaired due to obsolescence, excess wear or deterioration, Kiwi PC will advise and
discuss the replacement of equipment at the clients cost.
3.3: Kiwi PC shall provide the contracted service during normal working hours or the
hours specified in the KiwiCare plans but the Client may request service outside of those
hours and Kiwi PC will make every effort to accommodate this request.
- Client's Responsibilities
4.1: The Client shall allow Kiwi PC full and free access to the equipment and provide
Kiwi PC with all reasonable facilities on site to service the equipment.
4.2: For on-site services, a person at least 18 years of age must be present at the
premises during the entire time period for which services are provided. If no adult is
present when the Kiwi PC technician arrives, services will be denied and a $20 charge
will be incurred.
4.3: The Client shall maintain the environment in a clean tidy manner.
4.4: The Client shall ensure that Kiwi PC confidential information and trade secrets shall
not be published or transmitted to third parties either during or after the term of this
contract.
4.5: The client shall ensure that any important data had been backed up or advise Kiwi
PC technicians that a backup needs to be performed.
4.6: Cancellation of any appointment must be advised to Kiwi PC no later than 6 pm on
the working day prior to the day of the appointment or a $20 cancellation fee will be
assessed.
5.1: Kiwi PC will maintain the confidentiality of the Customer's files and/or data and
undertakes not to provide any Customer information to any third party unless in the event
it is lawfully required to do so.
- Payment Terms and Conditions
6.1: KiwiCare plan memberships cover 12 months with a minimum 1 year contract
required. Monthly payments are in advance at monthly intervals.
6.2: The client will be liable to all costs, charges and expenses incurred by us in
recovering debt from the client’s overdue account.
7.1: Kiwi PC shall not be liable for indirect or consequential loss including but not limited
to loss of use, data, profits, business, revenue, goodwill or anticipated savings because of
failure of equipment being maintained by Kiwi PC.
7.2: Kiwi PC has no liability for Customer data lost or damaged. It is the responsibility of
the client to advise us whether data has been backed up or not.
7.3: Kiwi PC shall not be liable to damage caused as a result of:
(a) Fire, storm, earthquake or act of God; or
(b) Unauthorized attempts by other than Kiwi PC personnel to repair the equipment
(c) Causes other than normal wear and tear including failure of equipment not maintained
by Kiwi PC or its agents or non-Kiwi PC supplied consumable items, negligence of
or misuse of the equipment;
Or
(d) Causes external to the equipment such as transportation.
8.1: No Fix No Fee.
8.2: All work is guaranteed for 10 days. All new goods sold by us are covered by a
warranty of 12 months, or that required applicable by law. If a fault does develop or is
found within the warranty period, this must be notified to us directly so we can remedy
the problem at no extra charge.
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